1. Who we are
Accepted.co.uk ("we", "us", "our") is a website operated by CLB Estates Limited, a company registered in England and Wales. CLB Estates Limited is the data controller responsible for any personal information you provide through this site.
If you have any questions about this privacy policy or how we handle your data, please use the contact form.
2. What information we collect
We collect personal information in the following ways:
- Contact form submissions — when you send us a message we collect your name, email address, phone number (if provided), the subject of your enquiry and the contents of your message.
- Email capture forms — if you ask us to email you the results of a calculator, we collect the email address you provide along with the calculation context.
- Analytics data — we collect anonymised information about how you use the site (pages visited, device type, approximate location, referring source) through cookies and similar technologies.
3. How we use your information
We use the information we collect to:
- respond to enquiries you send via our contact form;
- send you the calculation results you have requested;
- improve the content, calculators and overall experience of the site;
- understand how visitors find and use Accepted.co.uk through aggregated analytics; and
- meet any legal or regulatory obligations that apply to us.
4. Legal basis for processing
Under UK GDPR, we rely on the following lawful bases:
- Legitimate interests — to respond to enquiries, run and improve the site, and understand how it is being used.
- Consent — where you tick a box or otherwise opt in (for example, when you ask us to email you calculator results or sign up for updates). You can withdraw consent at any time.
- Legal obligation — where we are required to retain or disclose data by law.
5. How long we keep your data
- Contact form data — retained for up to 2 years from the date of your last contact, then securely deleted.
- Email capture data — retained until you unsubscribe or ask us to delete it.
- Analytics data — anonymised and retained for up to 26 months by our analytics provider.
6. Your rights
Under UK GDPR you have the right to:
- Access a copy of the personal data we hold about you.
- Rectification — ask us to correct inaccurate or incomplete data.
- Erasure — ask us to delete your personal data ("right to be forgotten").
- Portability — receive your data in a structured, machine-readable format.
- Object to processing based on legitimate interests.
- Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, contact us via the contact form. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
7. Cookies
We use a small number of cookies to make the site work and to understand how it is used:
- Essential cookies — needed for the site to function (for example, remembering your cookie preferences). These do not require consent.
- Analytics cookies — set by our analytics provider to collect anonymised information about how visitors use the site. These are only set with your consent.
You can disable cookies at any time through your browser settings. Most browsers also allow you to block third-party cookies entirely. Note that disabling cookies may affect some site functionality.
8. Third party services
We rely on a small number of third party providers to operate the site:
- Email service provider — used to deliver calculator results and respond to your enquiries.
- Analytics provider — used to collect anonymised usage statistics about the site.
- Hosting and infrastructure provider — used to serve the website.
Each provider acts as a data processor on our behalf and is contractually required to handle your data in line with UK GDPR.
9. Data security
We take appropriate technical and organisational measures to protect your personal data, including encrypted transmission (HTTPS), access controls, and regular review of our processors. No system is ever 100% secure, but we work to keep your data safe and will notify you and the ICO of any breach that is likely to affect your rights.
10. Changes to this policy
We may update this privacy policy from time to time to reflect changes in the law or how we operate the site. The "Last updated" date at the top of this page will always show when it was last revised. Material changes will be highlighted on the site.
11. Contact us about your data
For any data protection request — including access, rectification, erasure or withdrawal of consent — please use the contact form and select "General enquiry". We will respond within one calendar month as required by UK GDPR.